I spent the week traveling. Six flights from Tuesday to Friday. Because of all the clothing needed I ended up carrying a suitcase I couldn’t carry on, but had to check it. These days, of course, this is to be avoided since the airlines have added fees for bags (except Southwest) and at many airports the delays between getting off the plane and getting your bag can be huge. But, I had no choice, and got to experience again the joys of checked bags on American, Delta, and United, through 4 different airports.
The background is that airlines are hurting for revenue, and have added fees for all kinds of things. There are fees for checking bags (around $25 for one bag), fees for food ($5 and $8 for “airline quality” food, credit card only), fees for changing flights, fees for comfortable seats, fees for preferred seats, and in the case of United there are now fees for cashing in earned miles. I’ll focus on the $25 checked bag fee.
We already have a mechanism for avoiding checked bags; the delays associated with waiting for your bag after the flight. This isn’t an issue universally, some airports seem to have an ability to get the bag to baggage claim by the time you walk to it from the plane (DCA is a standout in this way). Others seem to send the bag to baggage claim “within 30 minutes or less”, leaning toward the 30 minute edge (BWI, unfortunately, is in this category). Now, we’ve added a $25 hit for this service, even more for more than one bag. Since this can add $50 to the cost of a round trip ticket, more and more people are avoiding the checked bag process.
Which leads to more and more people showing up at the gate with large bags to carry on. There are always passengers showing up with bags that are too large to fit into overhead bins. The typical business traveler has a laptop bag attached to a roll-aboard suitcase, the latter of which has to go overhead. This setup guarantees that by the time half the passengers have boarded all the overhead storage space is full and there is chaos in the aisle as people look for space above and plead with the cabin staff about how their bag cannot go in the cargo space below. It’s pretty clear air travel is an essential service, as no one would put up with a process this prone to disappointment, discourtesy, and delays for the pleasure of the experience.
The solution seems impossible to implement; have the bags predictably in baggage claim areas in the time it takes passengers to walk from the gate. Then, reduce the fees to $10 or $15 a bag, where it will seem like a reasonable fee for the service and not a penalty imposed on customers that have no alternative.
Side issue: Southwest seems to win again by advertising no bag fees. Their ticket prices have crept up and their planes are completely full as far as I can tell.
Business Opportunity: Use FedEx or someone for a service to send you bag from home to your hotel overnight. I’m sure they could beat the $25 price point in some ways.
Tags: airlines, success
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